Appointments
Due to the recent outbreak of Covid-19 we are asking patients to call on the day between 8am-9am
Emergencies
Whatever the day or time, if you or someone else experiences severe chest pain or breathing difficulty or bleeding, suspected broken bones or if someone is unconscious, then call 999 or go to the nearest Accident and Emergency Department.
Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.
A&E Attendances
Please remember that hospital A&E departments are designed to treat accidents and emergencies only. An emergency is a critical or life threatening situation which may include loss of blood, trauma or loss of consciousness.
Out of Hours
When the practice is closed during the evenings, weekends and bank holidays, for urgent medical problems which cannot wait until the surgery is open:
- Ring 111
- Federated4Health on 0330 053 9499
For more information please visit –
http://www.haringeyccg.nhs.uk/Services/gp-hubs.htm
Haringey CCG has commissioned the Federated4Health to offer extended hour and weekend appointments at 4 locations around Haringey. If you require an appointment with a GP or nurse then you can request from the surgery an appointment. The clinician has full access to your medical records and letters. The 4 Sites are:
- Somerset Gardens Health Centre, 4 Creighton Rd, N17 8NW
- Bounds Green Group Practice, Gordon Rd, N11 2PF
- Queenswood Medical Practice, 151 Park Rd, N8 8JD
- Lawrence House Surgery, 107 Philip Lane, N15 4JR
Appointments in the hubs are available from
Monday to Friday: 6:30pm – 8:30pm
Saturday and Sunday: 8:00am to 8:00pm
However, opening hours will vary between the practices. Anyone who is registered with a GP in Haringey can access the appointments at any and all of the hubs. To make an appointment, you should call the surgery or ring 0330 053 9499 (hub appts) who will be able to see the available appointments in the hubs and book an appointment for you.
Repeat Prescriptions
When requesting please allow at least 48 hours before collection either in person or online. You can now request your prescriptions online via patient emis access once you have collected your online login details from reception.
Home Visits
Home visits are time consuming so please do not ask for one unless it is absolutely necessary and the patient is too ill to attend the surgery. Try to make your request before 10.00am so that our visiting round for the day can be planned affectively.
Access for Disabled
The premise is fully accessible to wheelchair patients.
Language Line
Please request for language line if you need translation.
Patients Rights and Responsibilities
You have the right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible with the resources available
In order to assist us in this, we ask you to take full responsibility to ensure that you keep medical appointments and follow the medical advice given. It is very important that you let us know if you are unable to keep your appointment, as missed appointments are a waste of valuable NHS resources.
Please tell us if you change your name, address or telephone number, as this is important in the event of an emergency. If you move outside our area it is in your best interest to register with a GP in your new area as soon as possible. The doctors do not make house calls outside the practice area.
Very occasionally, a practice/patient relationship breaks down completely. In this situation, the patient may choose to register with a different practice. The practice also has the right to remove a patient from its list. This would generally only follow a warning that had failed to remedy the situation.
Confidentiality
Patients’ notes are always treated with the strictest confidentiality and we comply with the General Data Protection Regulation (GDPR) which became statutory on the 25th May 2018
Sharing Information With Others
We do not disclose confidential medical information regarding patients either verbally or in writing without the consent of the individual concerned to anyone else. With this in mind, any patient aged 16 and over must provide consent before we can share their private medical record with another person.
We understand that this may been seen as us being difficult and unhelpful by some, but we must respect and protect our patients’ information. We commonly have requests for information from partners, parents for a child over 16, children of elderly parents, etc. We are not trying to hinder your support; we must abide by the law.
If you are a patient who would like a third party to have access to your medical records please come into the surgery and ask our receptionists for a consent form. Once filled in and returned we will make a note of this in your records.
Personal Health Information
Personal Health Information will only be shared with other medical professionals with your knowledge and consent.
Information requested by non-medical professionals will only be supplied with your written consent.
Suggestions and Complaints
We are interested to receive suggestions and complaints about the services that we provide. Our aim is to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.
Please contact the Practice Manager who will be more than pleased to assist you.
Communication from Health Authority
You may receive letters from time to time from the health authority to confirm your current address. You must respond to this correspondence otherwise your name may be automatically deducted from the practice list thinking that you are no longer living at that address.
Zero Tolerance Policy
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.
If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Freedom of Information – Publication Scheme
The Practice Publication Scheme provides details of the information available to the public under this Act.
The Freedom of Information Act recognises that members of the public have the right to know how public services are organised and run. The practice will respond to requests about information it holds subject to some exemptions covered by other legislation.
In addition you are entitled to request information about the practice under the NHS Openness Code 1995.
Please contact the Practice Manager in the first instance for details and information available under the publication scheme.
Patient Participation Group
Patient Participation Groups are held regularly. In response to patients’ request meetings are now scheduled on Saturdays. Please ask Reception for details.
Other Information
If you have visitors staying and they need medical advice or treatment, we can provide our services to them as temporary residents during their stay. However foreign visitors may not be eligible for N.H.S. treatment and may have to pay. Our receptionist will advise you.
Please inform us of change of address or surname as soon as possible.
