GDPR Update

Dear Patients,

For any request for information such as blood test results or medical notes, you have to complete an Updated Subject Access request form and MUST provide the following:

  • Proof of ID such as passport or driving licence
  • Proof of Address such as Bank Statement, letter of consent, etc.

The request will then be passed to the Data Protection Officer for processing and you will be contacted when the request has been completed and ready for collection or if more information is needed.

If you need further assistance, our Data Protection Officer is contactable via:

  • A letter to the data protection officer at Grove Road Surgery
  • By email at [email protected]

Please see the Subject Access Request Policy, Data Protection Policy and Practice Privacy Notice per GDPR Regulations. Which will be carried out per regulations.

If you would like to opt-out and only share your data directly with your surgery and not with other health services then please see below on how you can opt-out.

National Data opt-out for Health and Care Data

A system of opt-out for use of health and care personal data (including pseudonymised data) has been implemented by the NHS. We are required to comply with this. We will, therefore:

  • Ensure that we make patients aware of their rights.
  • Where data is being manually extracted for non-care purposes, we will ensure that records are manually checked for the opt-out

Privacy Notice

How the NHS and care services use your information

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance, to help with:

  • improving the quality and standards of care provided
  • research into the development of new treatments
  • preventing illness and diseases
  • monitoring safety
  • planning services

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt-out your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt-out, please visit www.nhs.uk/your-NHS-data-matters.  On this web page you will:

  • See what is meant by confidential patient information
  • Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
  • Find out more about the benefits of sharing data
  • Understand more about who uses the data
  • Find out how your data is protected
  • Be able to access the system to view, set or change your opt-out setting
  • Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
  • See the situations where the opt-out will not apply

You can also find out more about how patient information is used at:

https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research)

https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)

You can change your mind about your choice at any time.

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care. Our organisation is compliant with the national data opt-out policy.

Contact Details

Main lines:
0208 800 9781
or
020 8809 5497

Opening Hours

Monday 8:00 - 19:30
Tuesday 8:00 - 19:30
Wednesday 8:00 - 18:30
Thursday 8:00 - 18:30
Friday 8:00 - 18:30
Saturday closed
Sunday Closed

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